ProProfs Knowledge Base Advisory Board

Meet the visionaries upholding our review standards

The Advisory Board at ProProfs Knowledge Base shares our mission of offering practical, innovative solutions to support businesses and individuals in achieving success. Our esteemed group of subject matter experts (SMEs) includes leaders in modern technology, software experts, customer support specialists, and educators from various disciplines.

This multidisciplinary team offers a wealth of experience in SaaS, ensuring that our advice is built on solid knowledge and industry best practices.

Our experts focus on providing valuable insights and content to help businesses excel in utilizing our suite of products. Their collective expertise is instrumental in guiding businesses to streamline processes, improve employee engagement, and create outstanding customer experiences.

Advisory Board Members

Sameer Bhatia

Founder and CEO - ProProfs

Sameer Bhatia is the Founder and Chief Executive Officer of ProProfs.com. He believes that software should make you happy and is driven to create a 100-year company that delivers delightfully smart software with awesome support. His favorite word is 'delight,' and he dislikes the term 'customer satisfaction,' as he believes that "satisfaction" is a low bar and users must get nothing less than a delightful experience at ProProfs. Sameer holds a Masters in Computer Science from the University of Southern California (USC). He lives in Santa Monica with his wife & two daughters.

Babu Jayaram

Head of Customer Success

Babu Jayaram joins the ProProfs Knowledge Base Advisory Board with 20+ years of experience in knowledge base and help center management. With his deep understanding of sales and conversion strategies, Babu is dedicated to driving exceptional results and cultivating strong customer relationships. He excels in handling support tickets, managing internal and customer-facing knowledge bases, and training support teams across various industries to provide exceptional service.

Dan Miller

Customer Support Expert

Dan Miller is a seasoned customer support expert with over 11 years of hands-on experience in the dynamic field of customer service. His wide-ranging expertise covers help center management, internal knowledge base development, and customer-facing knowledge base implementation, among other areas. Always in tune with the latest trends in knowledge management, Dan adapts swiftly to the evolving customer support landscape. His unwavering commitment to excellence and a genuine passion for optimizing customer interactions have established him as a reliable authority in the industry.

Lucas Clark

Customer Support Expert

Lucas Clark is a customer support expert with over 25 years of experience, known for his deep understanding of customer experience (CX) and his ability to lead installation and support teams with precision, ensuring seamless operations and exceptional service quality. As the Director of Customer Service Delivery at Westman Communications Group, Lucas drives teams to deliver outstanding customer experiences. With a strong background in telecommunications, he is committed to ensuring every customer interaction is positive, efficient, and reliable. His hands-on approach and extensive industry knowledge make him a trusted leader in customer service.

ProProfs Editorial Review Process

At ProProfs, we've devised a meticulous process to ensure that every insight we offer stands up to the highest standards of industry expertise. Upon creation, the content undergoes review by our Advisory Board, a group of trailblazing technology specialists.

Each content piece is systematically assigned to a subject matter expert possessing comprehensive knowledge in a specific area aligned with the content's focus. This approach assures that the guidance is accurate and addresses contemporary business complexities and opportunities.

Once the content meets the stringent standards set by our Advisory Board, it is stamped with "Approved By," attributing the expert. This mark attests to the content's quality, precision, and relevance. When you see this label, you can trust the insights you're receiving.

By adhering to this process, ProProfs remains committed to supporting your business journey, delivering insights that are both useful and backed by experts.

Check out our detailed Editorial Process.