Knowledge Management Blogs

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Knowledge Base Software: A Buyer’s Guide
Knowledge Base Software: A Buyer’s Guide
Ultimate Guide to Create User Manual
Ultimate Guide to Create User Manual
How to Create Online Documentation: The Guide
How to Create Online Documentation: The Guide
How to Create a Self-Service Help Center
How to Create a Self-Service Help Center
Best Standard Operating Procedure (SOP) Software
Best Standard Operating Procedure (SOP) Software
Top 10 Paid + Free Employee Onboarding Software
Top 10 Paid + Free Employee Onboarding Software
How to Build an Employee Self-Service Portal – Tips & Tricks
How to Build an Employee Self-Service Portal – Tips & Tricks
Best Wiki Software & Tools For 2024
Best Wiki Software & Tools For 2024
How to Create an FAQ Page: Steps & Examples
How to Create an FAQ Page: Steps & Examples
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Top 10 Best Knowledge Base Software: A Buyer’s Guide (2025)

Top 10 Best Knowledge Base Software: A Buyer’s Guide (2025)

How can businesses put all their knowledge into practical use?  Knowledge base software is the answer! Being in customer service for 10+ years, I know how knowledge base software can help elevate customer support and internal knowledge management. In fact, 45% of companies offering web or mobile self-service have reported an increase in site traffic...
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How to Create a Successful Product Onboarding Process

How to Create a Successful Product Onboarding Process

There are billions of products on the market screaming for users’ attention and striving to make their own unique mark.  While most products promise to sweep users off their feet, only a handful are able to fulfill these promises. What’s important to note here is that despite brilliant features and functions, a product can fail,...
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9 Golden Tips for Successful Remote Employee Onboarding

9 Golden Tips for Successful Remote Employee Onboarding

Since the outbreak of the pandemic, businesses have been forced to go fully or partially remote.  From face-to-face meetings to online video calls, a lot has changed in how companies operate today.   Although this new work setup has brought with it multiple benefits – higher productivity and lower absenteeism, it has also thrown daunting challenges,...
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What is an Enterprise Wiki & How to Create One for Your Business

What is an Enterprise Wiki & How to Create One for Your Business

New employees tend to spend weeks or sometimes even months learning the ropes of their roles and becoming productive resources.  In a similar vein, existing employees spend hours each day sifting through chaotic files and folders, emails and chats, to find the information they need to complete their daily goals.  There is one thing common...
How to Choose the Right Knowledge Base Software: Top Features to Consider

How to Choose the Right Knowledge Base Software: Top Features to Consider

What would be the result of building a house with the wrong tools? A leaky roof or unstable foundations.  Similarly, embracing knowledge management without knowing how to choose knowledge base software can confuse users rather than help them. A knowledge base acts as a centralized repository of information, empowering users with self-service support and streamlining...
What is Open Source Knowledge Base Software? Benefits, Differences & Top Tools

What is Open Source Knowledge Base Software? Benefits, Differences & Top Tools

What if your customers found answers instantly, your employees had one reliable source for company information, and your support team focused on solving complex issues instead of repetitive queries? With the right type of knowledge base, all this becomes achievable. The two primary options—SaaS and open-source knowledge base software—help you create comprehensive knowledge bases, empower...
What Is a Knowledge Management Framework: Benefits & Components

What Is a Knowledge Management Framework: Benefits & Components

How long can a skyscraper last without a solid foundation? Not long before crumbling under its weight.  Similarly, a robust knowledge management framework is needed to support your efforts and ensure long-term success in knowledge management. It provides a structured approach to capturing, organizing, sharing, and utilizing your organization’s collective knowledge. It acts as a...
What Is a SaaS Knowledge Base? Key Benefits, Best Platforms, and Examples

What Is a SaaS Knowledge Base? Key Benefits, Best Platforms, and Examples

Seeking instant solutions to keep customers delighted?                             That’s exactly what a SaaS knowledge base provides—quick access to FAQs, how-to guides, troubleshooting tips, and more. With these resources in one place, customers can find answers independently, improving their experience and lightening your team’s workload. For SaaS companies, this is a win-win situation: happier, self-sufficient customers and...
What Is a Knowledge Management System: Exploring the Top 5 Examples

What Is a Knowledge Management System: Exploring the Top 5 Examples

What if you could unlock a 40% productivity boost? Sounds incredible, right? Well, 74% of organizations report this after implementing a knowledge management system! A smooth flow of information is no longer a luxury but a necessity, and the right knowledge management system can transform how your team collaborates.  Whether you’re storing key documents or...
What Is Document Version Control & How Does it Work: Guide with Top Tools

What Is Document Version Control & How Does it Work: Guide with Top Tools

We’ve all been in the confusing maze of “Final_v2,” “Final_Final,” and “Really_Final_This_Time” documents. Or worse, accidentally overwriting someone else’s crucial edits.  This is where document version control saves the day!  It allows you to track changes, revert to previous versions, and collaborate seamlessly without the fear of losing critical information.  In this blog, we will...
What Is the Role of Knowledge Management in Manufacturing?

What Is the Role of Knowledge Management in Manufacturing?

For manufacturing businesses, staying competitive isn’t just about having the best machinery or the most efficient processes—it’s also about managing knowledge effectively. From designing innovative products to optimizing supply chains, knowledge management in manufacturing can drive significant improvements in productivity, quality, and innovation. Instead of vital information being scattered across emails or locked in the...
What Is the Role of Knowledge Management in Finance?

What Is the Role of Knowledge Management in Finance?

Knowledge is the most valuable currency in the finance world, but when that knowledge is scattered across spreadsheets, buried in email chains, or locked away in the minds of individual employees, missed opportunities and costly errors creep in. Knowledge management in finance helps transform the way financial institutions operate. By systematically capturing, organizing, and sharing...
What Are Knowledge Management Metrics? 14 Metrics to Measure in 2025

What Are Knowledge Management Metrics? 14 Metrics to Measure in 2025

Would you drive a car without a speedometer or fuel gauge? No, right? Because you wouldn’t know how fast you’re going or how much fuel you have left.  Similarly, managing knowledge without tracking key knowledge management metrics can leave you feeling lost and unsure of your progress. Knowledge management metrics provide valuable insights into the...
What Is Legal Knowledge Management: Importance & Essential Components

What Is Legal Knowledge Management: Importance & Essential Components

Did you know that lawyers spend only 2.3 hours (29% of an 8-hour workday) on billable tasks?  This happens when legal expertise is scattered across countless emails, documents, and individual lawyers’ minds. Efficient legal knowledge management (LKM) can help tackle this. LKM helps capture, organize, store, and share legal knowledge to improve efficiency, consistency, and...