Brayn Wills, Author at Knowledgebase Blog

Articles by Brayn Wills

Last modified: December 9, 2024

Automated Customer Service: Take Your Customer Support to the Next Level

Every second that customers wait for your response, takes them closer to a faster, better competitor. This is a huge price to pay for delayed responses and less-than-perfect experiences. But, your agents can only do so much. Calls, emails, tickets coming from all directions, every minute and every single day, can drive agents bonkers. They...

Last modified: October 24, 2024

Guide to SaaS Customer Support: Best Practices & Examples

No matter how good your SaaS product is or how much you’ve spent on promoting it, if you fail to provide delightful SaaS customer support, you fail your customers, too! The industry has grown 500% in the last seven years, pushing businesses to prioritize product development and customer support. So, how do you navigate this...

Last modified: October 24, 2024

Employee Onboarding: How to Use Your Knowledge Base Effectively

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovative onboarding programs and naturally excels at making employees feel...

Last modified: October 24, 2024

Customer Onboarding Guide: Steps, Best Practices and Examples

Last modified: October 24, 2024

What Is Customer Portal Software and Why Is It Important?

From the smallest of startups to the largest of enterprises, there is only one thing that can guarantee consistent growth and success, and that is customer experience. Even with rapid technological advancements, many businesses are still stuck in cracking the code to customer happiness. What makes customers tick? What is the formula to win their...

Last modified: December 5, 2024

What Is a Knowledge Management System (KMS): Guide + Top KMS Tools

Knowledge is a crucial asset for any organization. However, when this information remains trapped in silos, scattered across emails, documents, and individual minds, it leads to frustration, wasted time, and missed opportunities. A study by IDC revealed that Fortune 500 companies lose around $31.5 billion annually due to inadequate knowledge sharing. A knowledge management system...

Last modified: October 24, 2024

10 Best GetGuru Alternatives & Competitors in 2025

Guru is a cloud-supported knowledge management tool that centralizes all your business information to make work easier for your employees. As an internal wiki tool, Guru facilitates easy information access for your employees, automates new hire onboarding, and streamlines internal communication. While it might seem like the best knowledge base tool, it takes an expert’s...

Last modified: October 24, 2024

Top 10 Notion Alternatives & Competitors in 2025

Notion is an excellent productivity and knowledge management tool that’s been making waves in recent years. The all-in-one workspace offers a lot of functionality to make your team members’ life easy. However, when it comes to businesses with some specific requirements, Notion fails to deliver as it has some downsides like sluggishness and unreliable offline...

Last modified: October 24, 2024

Top 10 Slite Alternatives for 2025

There is a lot of buzz around Slite – a collaborative knowledge-sharing tool designed for internal teams. Despite its popularity, why are so many businesses looking for Slite alternatives? Well, truth be told, Slite looks like a great tool to have for efficient teams and streamlined processes, it has its share of demerits too. While...

Last modified: October 24, 2024

Top 10 KnowledgeOwl Alternatives & Competitors in 2025

While searching for knowledge base solutions, chances are you might have come across KnowledgeOwl. Companies like Frontier Airlines, DevResults, and Inspired eLearning have used KnowledgeOwl to boost their customer support and internal team management. No matter how impressive KnowledgeOwl looks at first, it may not be the right fit for all businesses. Honestly, the tool...