Brayn Wills

Author

Brayn Wills

Expert Writer |

Brayn Wills is an experienced writer passionate about customer service and relationship building. His expertise encompasses help desk management, customer communication, AI chatbots, knowledge management, lead generation, and more. Brayn provides practical strategies to enhance customer satisfaction and drive business growth. His work has been published in publications like GetFeedback, CustomerThink, and Apruve.

Articles by Brayn Wills

Last modified: December 5, 2024

What Is a Knowledge Management System (KMS): Guide + Top KMS Tools

Knowledge is a crucial asset for any organization. However, when this information remains trapped in silos, scattered across emails, documents, and individual minds, it leads to frustration, wasted time, and missed opportunities.   A study by IDC revealed that Fortune 500 companies lose around $31.5 billion annually due to inadequate knowledge sharing. A knowledge management system...
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Last modified: October 24, 2024

10 Best GetGuru Alternatives & Competitors in 2025

Guru is a cloud-supported knowledge management tool that centralizes all your business information to make work easier for your employees.  As an internal wiki tool, Guru facilitates easy information access for your employees, automates new hire onboarding, and streamlines internal communication.  While it might seem like the best knowledge base tool, it takes an expert’s...
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Last modified: October 24, 2024

Top 10 Notion Alternatives & Competitors in 2025

Notion is an excellent productivity and knowledge management tool that’s been making waves in recent years. The all-in-one workspace offers a lot of functionality to make your team members’ life easy. However, when it comes to businesses with some specific requirements, Notion fails to deliver as it has some downsides like sluggishness and unreliable offline...
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Last modified: October 24, 2024

Top 10 Slite Alternatives for 2025

There is a lot of buzz around Slite – a collaborative knowledge-sharing tool designed for internal teams.  Despite its popularity, why are so many businesses looking for Slite alternatives?  Well, truth be told, Slite looks like a great tool to have for efficient teams and streamlined processes, it has its share of demerits too.  While...
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Last modified: October 24, 2024

Top 10 KnowledgeOwl Alternatives & Competitors in 2025

While searching for knowledge base solutions, chances are you might have come across KnowledgeOwl. Companies like Frontier Airlines, DevResults, and Inspired eLearning have used KnowledgeOwl to boost their customer support and internal team management.  No matter how impressive KnowledgeOwl looks at first, it may not be the right fit for all businesses.  Honestly, the tool...
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Last modified: October 24, 2024

10 Best Slab Alternatives & Competitors 2025

While searching for knowledge base software, chances are you might have bumped into Slab.  Built for the modern workplace, Slab helps teams collaborate and be their productive best at work. The tool is undoubtedly great for companies looking to democratize company knowledge and make internal work processes seamless.  But no matter how shiny the features...
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Last modified: October 24, 2024

Top 10 Bloomfire Alternatives for 2025

Are you currently using Bloomfire but having second thoughts about it?  Do you want a smarter and more effective solution to your business requirements?  If that’s so, you’ve come to the right place.  Bloomfire is a great tool for internal knowledge management. It helps you tap into your most important resource, i.e., knowledge, and leverage...
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Last modified: October 24, 2024

Corporate Wiki vs. Knowledge Base: Which One Is Best for Your Business?

It is a well-known fact that knowledge is a critical business asset. Behind every game-changing decision, successful deals, and powerful strategies, is the knowledge you have gained over the years. It’s this knowledge that creates enduring value for your company, employees, and customers.  Knowledge is inarguably a major driving force for continued business growth and...
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Last modified: February 12, 2025

How to Create an Internal Knowledge Base: A Complete Guide

Did you know that employees spend nearly 20% of their workweek searching for internal information or tracking down colleagues who can help with specific tasks?  Now, that’s a productivity killer!  An internal knowledge base centralizes information, addressing workplace challenges like information silos, repetitive questions, and onboarding inefficiencies.  In this blog, we will explore the benefits...
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Last modified: October 28, 2024

How to Create a Private Wiki: Complete Guide

What is the first thing that comes to your mind when you read the word – wiki?  We all know the answer. It is Wikipedia.  You’d be surprised to know that Wikipedia is the 6th most-visited website worldwide. Innumerous people across the globe turn to Wikipedia to get the latest information about a variety of...
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