Brayn Wills, Author at Knowledgebase Blog

Articles by Brayn Wills

Last modified: October 24, 2024

How to Create an Internal Wiki for Your Business

The struggle to access information at work is real. Research reveals that a whopping 73% of employees spend 1 to 3 hours every day to find information on a topic. This time loss is often the root cause of declining productivity, innovation, and creativity in employees. What follows is even worse – delayed projects and...

Last modified: October 24, 2024

Content Management Vs. Knowledge Management : Differences Revealed

Turning piles of data into valuable information dominates the key business goals today. This is because the information is a strategic asset that can help companies contain costs and develop a competitive advantage. What happens if this information is not managed properly? It can hurt employee productivity, negatively impacting decision making, and costing you millions...

Last modified: December 10, 2024

7 Effective Ways to Improve Workplace Efficiency

Have you ever felt that work hours aren’t enough to complete the day’s exasperatingly long to-do list? We all have. The result of which is you end up working overtime to hit the day’s targets and meet deadlines. It is a never-ending vicious cycle that impacts your health, work-life balance, and, eventually, your work performance. ...

Last modified: October 28, 2024

How to Build an Employee Self-Service Portal – Tips & Tricks

Companies are so laser-focused on their customers’ journey that they forget about the employees working behind the curtains and getting things done. Like customers, employees too, form the heartbeat of an organization. It’s their right to enjoy a pleasant work experience that helps them give their cent percent to the tasks at hand. Technical roadblocks,...

Last modified: October 24, 2024

How You Can Improve Your SaaS Product Experience

Walk into an important business meeting, and you will most likely hear conversations around customer experience, customer service, marketing, sales, and the list goes on! SaaS businesses are so laser-focused on selling more and selling fast, and they forget about something fundamental. Any guesses? It’s product experience – that has the power to make or...

Last modified: October 24, 2024

How to Reduce Support Tickets With Self-Service Knowledge Base

Is your support system brimming with tickets and customer dissatisfaction at an all-time high? Is this taking a toll on your peace of mind as all you think about these days is – Tickets, Tickets, Tickets? What if we told you there exists a magical solution to this predicament. Any guesses? It’s your self-service knowledge...

Last modified: October 24, 2024

Effective Tips to Promote Your Self-Service Platform Among Customers

If there is one thing that modern customers crave for, it’s seamless 24×7 support experiences. In fact, 74% of customers expect brands to have a self-service support portal. But, providing them with online self-help options is one thing and delivering on your promise of a stellar self-service support experience is another. One poor experience can...

Last modified: October 24, 2024

Effective Tips to Cultivate a Collaborative Work Culture

“Team collaboration is key to business success” – how many times have you heard and used this sentence during meetings and conferences? Innumerable times, right? But, is this concept implemented with the same seriousness as it is spoken about? Often, organizations fall victim to knowledge silos when teams aren’t given a collaborative work environment. This...

Last modified: October 24, 2024

How is knowledge management used in healthcare?

An overwhelming amount of data is generated every day in the healthcare sector. Global healthcare data is expected to reach a whopping 2314 exabytes in 2020. That’s the equivalent of more than 2 trillion laptops worth of data. Clearly, healthcare is a data-intensive industry, given the constant research on advanced procedures, new treatments, and emerging...

Last modified: October 24, 2024

How to Create an Impressive Corporate Wiki for Your Employees

It’s not surprising to see employees spending an inordinate amount of time looking for company information across Google Drive, emails, and scattered documents – this is the story of every other business today! This tedious information-gathering process is often the cause of low productivity and poor performance at work. Good news: creating a corporate wiki...