Brayn Wills

Knowledge is power. It’s an overused platitude, but it rings true in the business world. The more knowledge your employees have, the better they’re able to perform their duties and serve customers. The more knowledge your customers have, the more informed and less burdensome they are. Developing a knowledge base is a good first step...

New employees tend to spend weeks or sometimes even months learning the ropes of their roles and becoming productive resources.  In a similar vein, existing employees spend hours each day sifting through chaotic files and folders, emails and chats, to find the information they need to complete their daily goals.  There is one thing common...

Sales is often considered tricky. You need to have that convincing power to persuade new customers to start using your product and existing ones to continue using it. A lot of hard work goes into making prospects understand your offerings and all the intricacies related to it. This work can get a lot easier if...

The main purpose of implementing knowledge management software into your business organization is to improve collaboration and increase productivity and efficiency. Of course, there are a lot more benefits of having an online knowledge management system to streamline your operations. However, how can you decide as per your requirement which one is right for you...

There are so many things that people don’t know about knowledge base software. This is a bad thing to miss out on because having a knowledge base can help improve your business results in so many ways. So What is a Knowledge Base? It is a central depository for information online. It’s simply a large...

Ever wondered what your customers really want? You’re already offering them great products and services, but what is it that will make them stick to your brand for a long time?  It’s the experiences you provide and how you make them feel about your brand.  Maya Angelou rightly said, “People will forget what you said,...

A cloud-based knowledge base, also known as SaaS knowledge base software is an essential tool that helps companies encourage knowledge sharing among employees as well as improve customer experience without running a call center. While a cloud-based knowledge management system is much easier to manage than say an open-source or installed knowledge base software, here...

The work of call center agents is quite challenging. They not only have to constantly deal with customer complaints, but also maintain equanimity in every situation. Stress can build-up to dangerous levels due to a constant influx of calls and emails, which takes a toll on the productivity of operators, adversely impacting their customer interaction. ...

To create the perfect FAQ, online manual, user guide or wiki you need a tool that combines help authoring software and knowledge management features such as ProProfs Knowledgebase. Let’s look at the different ways in which you can use knowledge base software. #1 Self-Service Cloud Knowledge Base The self-service knowledge base, also known as the...