Brayn Wills

Author

Brayn Wills

Expert Writer |

Brayn Wills is an experienced writer passionate about customer service and relationship building. His expertise encompasses help desk management, customer communication, AI chatbots, knowledge management, lead generation, and more. Brayn provides practical strategies to enhance customer satisfaction and drive business growth. His work has been published in publications like GetFeedback, CustomerThink, and Apruve.

Articles by Brayn Wills

How to Create a Troubleshooting Guide: Benefits, Types & Examples

Let’s face it: in business, things sometimes go differently than planned — computers crash, customers get confused, and processes break down.  Troubleshooting guides can protect you against tech mayhem and customer frustration. 89% of consumers are more likely to make another purchase after a positive customer service experience. That should interest us all, right? A...
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Knowledge Management Portal: The Ultimate Guide + Examples

Our data-driven world offers unprecedented opportunities but presents the daunting challenge of navigating this maze and extracting the knowledge we need when needed.  A knowledge management portal can help. Poor knowledge sharing costs large businesses an average of $47 million annually. A well-implemented knowledge management portal can significantly reduce these losses by streamlining onboarding, improving...
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How to Create a User Manual: Templates, Examples & Top Tools

Purchasing a sleek new gadget comes with as much confusion as excitement. The confusing array of buttons, settings, and menus leaves you asking for a guide like a user manual.  A well-crafted user manual bridges your product and its users, guiding them through its functionalities, troubleshooting common issues, and empowering them to unlock their full...
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Employee Knowledge Base Guide: Benefits, How to Create One & Top Tools

Information is the lifeblood of any successful organization, but managing and sharing knowledge effectively can be a significant challenge, especially as companies grow and become more complex.  A well-designed employee knowledge base can be the solution to these problems. A knowledge base centralizes and organizes critical information, empowering employees to find answers quickly, collaborate more...
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What Is API Documentation? [How to Write, Types, Benefits & Examples]

API documentation is a critical component in software development, acting as the bridge between the developers who create APIs and those who use them.  According to a Postman survey, over 52% of respondents said lack of documentation was the biggest problem, highlighting its significance in the development process. In this blog, we will explore the...
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What Is Document Collaboration? (Benefits, Tips & Best Tools)

In an era where remote work and global teams are the norm, effective document collaboration has become crucial for successful business operations.  Still, many organizations struggle with coordinating workflows across different locations and time zones, which can have serious implications. A McKinsey study found that teams can lose up to 20-30% of their time due...
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What Is Document Lifecycle Management?

Managing document lifecycle efficiently is more crucial than ever, as it can help solve the chaos of disorganized files, compliance headaches, and data security nightmares. Still, only 45% of large companies (500+ employees) have implemented knowledge management, which can lead to costly compliance risks and security breaches. The global average cost of a data breach...
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What Is Agile Documentation – Importance, Elements & How to Create It

Did you know that 55% of developers say the tools they use make their roles more complex?  Add to that the responsibility of keeping documentation up-to-date! Sounds like a mess, right?  Not if you leverage agile documentation, which mitigates this by promoting continuous updates and iterations, ensuring that the information remains relevant and useful throughout...
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How to Create an HR Knowledge Base: Benefits, Best Practices & Examples

Did you know that 70% of HR leaders say department managers are overwhelmed by their responsibilities?  An HR knowledge base can ease this pressure by providing employees with easy access to the information they need—when they need it. An HR knowledge base centralizes essential documents, company policies, and FAQs in an accessible platform, helping HR...
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Knowledge Base Builder Guide: Benefits, How to Use & Top 10 Tools

Modern businesses increasingly rely on efficient knowledge management systems to enhance customer support and streamline internal processes.  A knowledge base builder is such a system that helps create a centralized repository of information that is easily accessible to both customers and employees 24/7.  A well-implemented knowledge base can significantly reduce the workload on customer support...
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