Brayn Wills, Author at Knowledgebase Blog

Articles by Brayn Wills

Last modified: October 23, 2024

Workflow Documentation Guide: Needs, Benefits & How to Write It + Examples

Wouldn’t it be ideal for every employee to know exactly what to do, when, and how? Workflow documentation is the blueprint for this ideal. A dedicated document workflow acts as a single source of truth, explaining employees every step of your business processes so there is no room for confusion or errors. It provides clarity...

Last modified: October 23, 2024

20 Best Technical Writing Software & Tools in 2024

Writer’s block feels like a mountain to climb when it comes to technical writing! Adding to the complexity is the pressure of structuring and designing technical documentation to ensure the end users can easily understand it. No wonder there’s a growing demand for technical writing tools out there! Having explored and utilized various technical writing...

Last modified: October 23, 2024

10 Best RoboHelp Alternatives and Competitors for 2024

As someone who understands the challenges of modern documentation and content management, I’m aware of the importance of finding the right tools to streamline the process. RoboHelp has long been a trusted name in this domain, but exploring RoboHelp alternatives and competitors is essential to address the pain points associated with content creation, collaboration, and delivery....

Last modified: October 23, 2024

10 Best HelpDocs Alternatives for 2024

Are you doubtful about HelpDocs and looking for better options? Are you searching for similar tools but with superior features and functionality? If yes, you have landed at the right place! HelpDocs is a simple knowledge base software that helps you build, host, and monitor your self-service portal from a centralized location. The tool offers...

Last modified: October 23, 2024

10 Best Zendesk Alternatives & Competitors for 2024

Zendesk is a popular customer service tool that offers a help desk, live chat, knowledge base, and many other solutions in one powerful suite. Employing this knowledge base tool can give you access to stellar features like content localization, team publishing, community and forums, and many more. However, when it comes to customer self-service and...

Last modified: October 23, 2024

Cross-Team Collaboration: Benefits, Best Practices, & Examples

Ever wondered why some companies rise to success sooner than others? Besides stellar products and services, these market winners have one thing in common – they have understood the incredible importance of cross-team collaboration for long-term, sustainable success! Whether it’s about launching a new product in the market, devising a new policy, or building a...

Last modified: October 23, 2024

How to Create an Operations Manual in 9 Easy Steps

Juggling hundreds of tasks and chasing your tail in the business world has become a common sight. Disorganization, miscommunication, and inefficiency often take place without clear step-by-step processes. An operations manual can help you avoid this struggle! It is a comprehensive document that outlines a business or organization’s processes, procedures, and policies. In this blog,...

Last modified: October 23, 2024

Enterprise Knowledge Management: A Comprehensive Guide

The amount of information generated by enterprises today is mind-boggling. Imagine the number of emails with critical business information shared by teams and the amount of knowledge that silently sits in Google Drives and PPTs. These are intellectual assets that, if managed and utilized effectively, can substantially increase your growth prospects. Luckily there is a...

Last modified: October 23, 2024

7 Biggest Knowledge Management Challenges & Their Solutions

Imagine the amount of data being generated every single day by your employees – it’s humongous, right? This influx of information is making knowledge management software increasingly important for organizations. It centralizes all business information, so your employees can work with minimum friction and maximum clarity. While there are substantial benefits knowledge management brings to...

Last modified: October 23, 2024

What is Self Service Portals: Guide, Examples & How to Create It?

Is the never-ending ticket inflow degrading the quality of your support services and pushing customer satisfaction rates to an all-time low? This is a common challenge that is urging most businesses to rethink their customer support strategies. If you are sailing in the same direction, there is some good news for you! A self-service portal...