Brayn Wills

Author

Brayn Wills

Expert Writer |

Brayn Wills is an experienced writer passionate about customer service and relationship building. His expertise encompasses help desk management, customer communication, AI chatbots, knowledge management, lead generation, and more. Brayn provides practical strategies to enhance customer satisfaction and drive business growth. His work has been published in publications like GetFeedback, CustomerThink, and Apruve.

Articles by Brayn Wills

Last modified: January 2, 2025

Top 10 Code Documentation Tools & Software in 2025

My journey through the trenches of coding and team collaboration has made me realize the significance of effective documentation. It is the silent hero that facilitates smoother transitions, more transparent communication, and more robust project outcomes.  A 2023 Stack Overflow Developer Survey mentions that over 90% of respondents highlighted technical documentation as the top online...
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Last modified: December 18, 2024

How to Create a User Manual For Web Application

In today’s digital age, web applications are omnipresent – from checking your Gmail inbox to storing files on the cloud using Dropbox, everyone has used web applications. A user manual for web applications is a friendly helper in this digital maze, simplifying the intricate workings of the application into understandable steps.  “When written and created...
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Last modified: October 23, 2024

Operations Manual: What It Is & How to Write It

Have you ever been around team members struggling to understand their roles, responsibilities, and processes within your organization? Well, I have been that member.  The lack of clarity and consistency in operations can hamper productivity and growth. But thankfully, operations manual software can save you a lot of frustration and chaos. “Operations Manual means a...
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Last modified: October 23, 2024

11 Best Technical Writing Examples & Samples

Have you ever been tangled in confusing product guides or tech jargon? You’re not alone!  Miscommunication, inconsistent processes, and operational chaos often surround the business landscape. This is why clarity becomes vital, and that’s where technical writing shines. “‘If you can’t explain it simply, you don’t understand it well enough.” – Albert Einstein Imagine the...
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Last modified: March 5, 2025

Top Operations Manual Templates & Examples to Create a Operational Manual

Imagine sailing a ship without a compass – lost, uncertain, and bound for rocky waters. Navigating a business without an operations manual can feel just like that.  Miscommunication, inconsistent processes, and operational chaos often become chores without an operations manual.  An operations manual is a detailed guidebook that provides employees with clear instructions on performing...
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Last modified: March 5, 2025

How to Write User Manual for Software Application

When customers use your software products, they might have a million questions swirling around their minds – “How do I get started?” “How does feature X work?” This is where a user manual for software can help them calm their nerves and receive instant answers.  A user manual guides end users to understand and navigate...
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Last modified: October 23, 2024

What is Implicit Knowledge: Importance, Benefits & Examples

Imagine having to make quick decisions in a fast-paced, ever-changing market! What’s the secret to thriving and succeeding in such a competitive market?  The answer lies in grasping implicit knowledge and unlocking its hidden potential to improve communication and collaboration. By capturing implicit knowledge, you can equip your workforce with the right skills, expertise, and...
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Last modified: February 14, 2025

How to Create Project Documentation: With Examples & Best Practices

Comprehensive project documentation is critical to successful project management as it serves as the roadmap that guides teams from conception through completion.  It ensures all stakeholders have clarity around project goals, timelines, responsibilities, and progress, fostering transparency and accountability.  Without it, you could lose your valuable time and resources. In 2021 alone, teams spent 140...
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Last modified: December 10, 2024

How to Create an Excellent Employee Handbook for Your Workforce

Do you know the difference between successful and struggling businesses?  It’s how diligently they work towards employee happiness. When people are happy at the workplace, it reflects in their performance and eventually translates into business growth.  But, keeping your employees happy is not a walk in the park.  You need to look beyond those attractive...
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Last modified: January 2, 2025

Top 10 Best Knowledge Base Software: A Buyer’s Guide (2025)

How can businesses put all their knowledge into practical use?  Knowledge base software is the answer! Being in customer service for 10+ years, I know how knowledge base software can help elevate customer support and internal knowledge management. In fact, 45% of companies offering web or mobile self-service have reported an increase in site traffic...
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