Brayn Wills, Author at Knowledgebase Blog

Articles by Brayn Wills

Last modified: March 5, 2025

Top Operations Manual Templates & Examples to Create a Operational Manual

Imagine sailing a ship without a compass – lost, uncertain, and bound for rocky waters. Navigating a business without an operations manual can feel just like that. Miscommunication, inconsistent processes, and operational chaos often become chores without an operations manual. An operations manual is a detailed guidebook that provides employees with clear instructions on performing...

Last modified: March 5, 2025

How to Write User Manual for Software Application

When customers use your software products, they might have a million questions swirling around their minds – “How do I get started?” “How does feature X work?” This is where a user manual for software can help them calm their nerves and receive instant answers. A user manual guides end users to understand and navigate...

Last modified: October 23, 2024

What is Implicit Knowledge: Importance, Benefits & Examples

Imagine having to make quick decisions in a fast-paced, ever-changing market! What’s the secret to thriving and succeeding in such a competitive market? The answer lies in grasping implicit knowledge and unlocking its hidden potential to improve communication and collaboration. By capturing implicit knowledge, you can equip your workforce with the right skills, expertise, and...

Last modified: February 14, 2025

How to Create Project Documentation: With Examples & Best Practices

Comprehensive project documentation is critical to successful project management as it serves as the roadmap that guides teams from conception through completion. It ensures all stakeholders have clarity around project goals, timelines, responsibilities, and progress, fostering transparency and accountability. Without it, you could lose your valuable time and resources. In 2021 alone, teams spent 140...

Last modified: December 10, 2024

How to Create an Excellent Employee Handbook for Your Workforce

Do you know the difference between successful and struggling businesses? It’s how diligently they work towards employee happiness. When people are happy at the workplace, it reflects in their performance and eventually translates into business growth. But, keeping your employees happy is not a walk in the park. You need to look beyond those attractive...

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Last modified: January 2, 2025

Top 10 Best Knowledge Base Software: A Buyer’s Guide (2025)

How can businesses put all their knowledge into practical use? Knowledge base software is the answer! Being in customer service for 10+ years, I know how knowledge base software can help elevate customer support and internal knowledge management. In fact, 45% of companies offering web or mobile self-service have reported an increase in site traffic...

Last modified: January 17, 2025

16 Best Standard Operating Procedure (SOP) Software In 2025

In the fast-paced business world, doing things the right way is crucial. But, let’s be honest, keeping track of all steps and processes can be a headache for employees. This can take a toll on their efficiency and productivity. Standard operating procedure (SOP) software can help address these pain points by providing employees with a...

Last modified: November 6, 2024

Top 10 Technical Writing Tips to Improve Your Technical Writing Skills

Technical writing is an art that is challenging but not impossible to master. While anyone can build technical documentation that feels fluffy and complicated to read, only an exceptionally skilled technical writer can explain a product in a simplified way that even a layman can easily understand. In-demand technical writers today are not just good...

Last modified: November 7, 2024

11 Best Document360 Alternatives & Competitors in 2025

When it comes to online documentation management, finding the perfect tool to streamline content creation and knowledge sharing can be a deal-breaker. Document360 may be a popular tool, but it’s not the first choice for many businesses. Expensive subscription plans and a lack of template options are some serious drawbacks that make users look for...