Brayn Wills

Author

Brayn Wills

Expert Writer |

Brayn Wills is an experienced writer passionate about customer service and relationship building. His expertise encompasses help desk management, customer communication, AI chatbots, knowledge management, lead generation, and more. Brayn provides practical strategies to enhance customer satisfaction and drive business growth. His work has been published in publications like GetFeedback, CustomerThink, and Apruve.

Articles by Brayn Wills

Last modified: October 28, 2024

How To Create Process Documentation: Examples, Templates & Benefits

Whether you are a small street-side store or a multinational company with a global footprint, efficient process management is crucial to keep all the complexities and chaos miles away from your business.   Right from selling a product to solving customer problems, every business function depends on several processes strung together.  Managing these processes is a...
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Last modified: October 23, 2024

9 Practical Tips to Implement Proactive Customer Service

Customer service, by default, revolves around the traditional concept of helping customers when they show up with a problem. There is nothing wrong with this approach except the fact that customers have to go through the frustrating process of emails and calls every time they encounter challenges.  Is this reactionary approach sufficient in today’s intensely...
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Last modified: October 23, 2024

Top 10 Nuclino Alternatives & Competitors 2024

Nuclino is a simple yet modern knowledge base software that offers an intuitive platform for your employees to collaborate and share knowledge.  The tool has many features that add to its popularity, like its clutter-free interface that doesn’t confuse newbies and its reliable search engine that displays results in no time.  However, Nuclino has its...
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Last modified: October 23, 2024

What Is Knowledge Transfer? – Benefits, Use Cases & How to Do It

The significance of knowledge transfer in today’s business landscape cannot be overstated. This process of sharing or disseminating knowledge from one part of the organization to another addresses several challenges, like the loss of institutional knowledge when employees leave. A from McKinsey & Company reveals that employees spend nearly 20% of their workweek searching for...
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Last modified: October 23, 2024

10 Leading ClickHelp Alternatives for 2024

ClickHelp is a powerful software documentation tool for creating software documentation and has been in the market for quite some time now. Features like effortless migration, powerful integrations, and smart single sourcing have made it a popular choice for companies.  While ClickHelp is undoubtedly a great tool, it comes with its own set of flaws...
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Last modified: October 23, 2024

Knowledge Management Process – Everything You Need to Know

Knowledge is a strategic asset that shapes every decision and strategy a business undertakes in its lifetime.  When managed well, knowledge can bring astounding results in the form of increased productivity, team collaboration, and innovation. On the contrary, inadequate knowledge management can jeopardize your growth.  A well-defined knowledge management process is all you need to...
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Last modified: October 23, 2024

10 Tips to Create a Sales Enablement Strategy That Actually Works

What is the ultimate goal of any business?  To sell, earn revenue, and build lasting relationships with customers.  All of this is directly dependent on those on your front line, i.e., your sales soldiers. They fight and fall multiple times to drive customers to the point where they happily want to do business with you....
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Last modified: October 23, 2024

10 Best Helpjuice Alternatives for 2024

There are several reasons Helpjuice continues to receive lots of love from companies across the globe.  Employ this tool, and you will have access to powerful features such as incredible customization, in-depth reports, multi-lingual capabilities, and many more.  Despite such stellar features, why are some businesses looking for Helpjuice alternatives?  Because Helpjuice comes with its...
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Last modified: October 23, 2024

Top 10 Stonly Alternatives & Competitors for 2024

Stonly is a robust knowledge base management solution that helps craft interactive guides for employees and customers. It facilitates the onboarding process and also improves the productivity of support agents.  With more organizations moving towards tools that help create interactive content, Stonly has become a popular name in the knowledge management industry.  It helps transform...
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Last modified: October 23, 2024

How to Create a Successful Product Onboarding Process

There are billions of products on the market screaming for users’ attention and striving to make their own unique mark.  While most products promise to sweep users off their feet, only a handful are able to fulfill these promises. What’s important to note here is that despite brilliant features and functions, a product can fail,...
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