Brayn Wills

Author

Brayn Wills

Expert Writer |

Brayn Wills is an experienced writer passionate about customer service and relationship building. His expertise encompasses help desk management, customer communication, AI chatbots, knowledge management, lead generation, and more. Brayn provides practical strategies to enhance customer satisfaction and drive business growth. His work has been published in publications like GetFeedback, CustomerThink, and Apruve.

Articles by Brayn Wills

Last modified: January 2, 2025

20 Best Technical Writing Software & Tools in 2025

Writer’s block feels like a mountain to climb when it comes to technical writing! Adding to the complexity is the pressure of structuring and designing technical documentation to ensure the end users can easily understand it. No wonder there’s a growing demand for technical writing tools out there! Having explored and utilized various technical writing...
Read More
Last modified: January 2, 2025

10 Best RoboHelp Alternatives and Competitors for 2025

As someone who understands the challenges of modern documentation and content management, I’m aware of the importance of finding the right tools to streamline the process. RoboHelp has long been a trusted name in this domain, but exploring RoboHelp alternatives and competitors is essential to address the pain points associated with content creation, collaboration, and delivery....
Read More
Last modified: October 23, 2024

10 Best HelpDocs Alternatives for 2025

Are you doubtful about HelpDocs and looking for better options? Are you searching for similar tools but with superior features and functionality?  If yes, you have landed at the right place! HelpDocs is a simple knowledge base software that helps you build, host, and monitor your self-service portal from a centralized location. The tool offers...
Read More
Last modified: October 23, 2024

10 Best Zendesk Alternatives & Competitors for 2025

Zendesk is a popular customer service tool that offers a help desk, live chat, knowledge base, and many other solutions in one powerful suite.  Employing this knowledge base tool can give you access to stellar features like content localization, team publishing, community and forums, and many more.  However, when it comes to customer self-service and...
Read More
Last modified: October 23, 2024

Cross-Team Collaboration: Benefits, Best Practices, & Examples

Ever wondered why some companies rise to success sooner than others?  Besides stellar products and services, these market winners have one thing in common – they have understood the incredible importance of cross-team collaboration for long-term, sustainable success! Whether it’s about launching a new product in the market, devising a new policy, or building a...
Read More
Last modified: October 23, 2024

How to Create an Operations Manual in 9 Easy Steps

Juggling hundreds of tasks and chasing your tail in the business world has become a common sight. Disorganization, miscommunication, and inefficiency often take place without clear step-by-step processes. An operations manual can help you avoid this struggle! It is a comprehensive document that outlines a business or organization’s processes, procedures, and policies.  In this blog,...
Read More
Last modified: October 23, 2024

Enterprise Knowledge Management: A Comprehensive Guide

The amount of information generated by enterprises today is mind-boggling.  Imagine the number of emails with critical business information shared by teams and the amount of knowledge that silently sits in Google Drives and PPTs.  These are intellectual assets that, if managed and utilized effectively, can substantially increase your growth prospects.  Luckily there is a...
Read More
Last modified: October 23, 2024

7 Biggest Knowledge Management Challenges & Their Solutions

Imagine the amount of data being generated every single day by your employees – it’s humongous, right?  This influx of information is making knowledge management software increasingly important for organizations. It centralizes all business information, so your employees can work with minimum friction and maximum clarity.  While there are substantial benefits knowledge management brings to...
Read More
Last modified: October 23, 2024

What is Self Service Portals: Guide, Examples & How to Create It?

Is the never-ending ticket inflow degrading the quality of your support services and pushing customer satisfaction rates to an all-time low?  This is a common challenge that is urging most businesses to rethink their customer support strategies.  If you are sailing in the same direction, there is some good news for you!  A self-service portal...
Read More
Last modified: October 28, 2024

How To Create Process Documentation: Examples, Templates & Benefits

Whether you are a small street-side store or a multinational company with a global footprint, efficient process management is crucial to keep all the complexities and chaos miles away from your business.   Right from selling a product to solving customer problems, every business function depends on several processes strung together.  Managing these processes is a...
Read More