Brayn Wills

Imagine the amount of data being generated every single day by your employees – it’s humongous, right?  This influx of information is making knowledge management software increasingly important for organizations. It centralizes all business information, so your employees can work with minimum friction and maximum clarity.  While there are substantial benefits knowledge management brings to...

Is the never-ending ticket inflow degrading the quality of your support services and pushing customer satisfaction rates to an all-time low?  This is a common challenge that is urging most businesses to rethink their customer support strategies.  If you are sailing in the same direction, there is some good news for you!  A self-service portal...

The significance of knowledge transfer in today’s business landscape cannot be overstated. This process of sharing or disseminating knowledge from one part of the organization to another addresses several challenges, like the loss of institutional knowledge when employees leave. A from McKinsey & Company reveals that employees spend nearly 20% of their workweek searching for...

Knowledge is a strategic asset that shapes every decision and strategy a business undertakes in its lifetime.  When managed well, knowledge can bring astounding results in the form of increased productivity, team collaboration, and innovation. On the contrary, inadequate knowledge management can jeopardize your growth.  A well-defined knowledge management process is all you need to...