Welcome to the world of knowledge management!  They say knowledge is power, but without proper management, it can become a burden.  Picture this: your company’s valuable information is scattered across emails, Word docs, and Google Drive and is growing exponentially as your business expands. Forget about leveraging this information for business growth, employees even struggle...

Successful businesses have one thing in common – they know how to optimally capture, retain, and utilize employees’ knowledge to achieve transformational growth.  While tacit knowledge held by employees is difficult to capture, explicit knowledge can be effortlessly recorded, documented, and shared. This knowledge exists in multiple formats such as manuals, books, how-to videos, knowledge...

Take products in any industry, and you will find they are almost identical, with just a few minor differences.  With such similar products, convincing customers that your product offers unparalleled value and can help them solve real problems is an uphill battle. Such convincing demands more than just customer service skills or shiny marketing campaigns....

A lot goes into running a company. Training and assisting new employees can be time-consuming and cumbersome in the midst of everything else that requires your attention.  Every organization desires the path of least resistance when it comes to its workflows because they understand this helps employees to be their productive best every day.  To...

Knowledge sharing platforms are indispensable for organizations seeking to enhance collaboration, streamline information management, and foster continuous learning. Deloitte has found that companies with effective knowledge sharing programs had a 34% higher productivity rate than those without such programs. Over the years, I’ve seen knowledge sharing tools help organizations unlock the full potential of their...

When you list the challenges your business faces, recording every bit of information that exists within the company is probably one of the top rankers.  It goes without saying that it is not possible to record all the wisdom your employees have gained over a period of time.  A lot of information only exists with...

Customer support is complex as today’s customers are demanding, empowered, and impatient, so businesses are rethinking their existing strategies. The best effort you can put in is to create a knowledge base that can serve as a viable solution to give 24×7 self-help support to your customers. “By creating a knowledge base that effectively informs...

In today’s fast lane, businesses strive to retain talent and improve employee efficiency, and knowledge management helps to achieve this goal.  On the other hand, the lack of a centralized knowledge management system creates gaps in knowledge, degrading the quality of deliverables and overall business performance.  By implementing effective knowledge management, around 70% of companies...

“Like a human being, a company has to have an internal communication mechanism, a nervous system, to coordinate its actions.” – Bill Gates. How many times have you struggled with information in silos, lack of collaboration, low team participation, or dropping productivity levels?  We’re guessing fairly often. But what is causing this, and what can...

In the bustling business world, where every company is striving to succeed, there is a silent superpower at play—an invisible force that holds the potential to propel businesses to extraordinary heights.  It’s called tacit knowledge. A hidden treasure that often goes unnoticed, yet its impact can be profound and far-reaching. Tacit knowledge is the wisdom...