Recent Articles

How to Choose the Right Knowledge Base Software: Top Features to Consider

What would be the result of building a house with the wrong tools? A leaky roof or unstable foundations.  Similarly, embracing knowledge management without knowing how to choose knowledge base software can confuse users rather than help them. A knowledge base acts as a centralized repository of information, empowering users with self-service support and streamlining...
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What Is the Role of Knowledge Management in Manufacturing?

For manufacturing businesses, staying competitive isn’t just about having the best machinery or the most efficient processes—it’s also about managing knowledge effectively. From designing innovative products to optimizing supply chains, knowledge management in manufacturing can drive significant improvements in productivity, quality, and innovation. Instead of vital information being scattered across emails or locked in the...
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How to Create Online Help Documentation: Types & Benefits (With Top Tools)

Navigating an intricate software application for the first time can seem like a foreign language—buttons, menus, and features can leave you feeling lost and frustrated.  This scenario highlights the critical role of online help documentation. Effective help documentation guides users through the intricacies of your product or service, answering their questions and empowering them to...
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10 Best Google Docs Alternatives for 2025

There are a lot of good reasons why many companies trust Google Docs for document creation.  With its incredible features, such as offline editing, easy customization, voice typing, and many more, it has made the task of writing, editing, and collaborating effortless. But why are people still looking for alternatives to such useful software? Well,...
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11 Best Document360 Alternatives & Competitors in 2025

When it comes to online documentation management, finding the perfect tool to streamline content creation and knowledge sharing can be a deal-breaker. Document360 may be a popular tool, but it’s not the first choice for many businesses. Expensive subscription plans and a lack of template options are some serious drawbacks that make users look for...
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20 Best Wiki Software & Tools For 2025

Do you often see your employees hop from desk to desk in search of information and knowledge?  If yes, then it’s about time you employed wiki software! Wiki software, as the name suggests, is a powerful tool that can prove incredibly useful for creating a collaborative, knowledge-sharing culture within your organization. In simple terms, the...
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10 Best RoboHelp Alternatives and Competitors for 2025

As someone who understands the challenges of modern documentation and content management, I’m aware of the importance of finding the right tools to streamline the process. RoboHelp has long been a trusted name in this domain, but exploring RoboHelp alternatives and competitors is essential to address the pain points associated with content creation, collaboration, and delivery....
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10 Best HelpDocs Alternatives for 2025

Are you doubtful about HelpDocs and looking for better options? Are you searching for similar tools but with superior features and functionality?  If yes, you have landed at the right place! HelpDocs is a simple knowledge base software that helps you build, host, and monitor your self-service portal from a centralized location. The tool offers...
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10 Best Zendesk Alternatives & Competitors for 2025

Zendesk is a popular customer service tool that offers a help desk, live chat, knowledge base, and many other solutions in one powerful suite.  Employing this knowledge base tool can give you access to stellar features like content localization, team publishing, community and forums, and many more.  However, when it comes to customer self-service and...
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Cross-Team Collaboration: Benefits, Best Practices, & Examples

Ever wondered why some companies rise to success sooner than others?  Besides stellar products and services, these market winners have one thing in common – they have understood the incredible importance of cross-team collaboration for long-term, sustainable success! Whether it’s about launching a new product in the market, devising a new policy, or building a...
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