There are several reasons Helpjuice continues to receive lots of love from companies across the globe.  Employ this tool, and you will have access to powerful features such as incredible customization, in-depth reports, multi-lingual capabilities, and many more.  Despite such stellar features, why are some businesses looking for Helpjuice alternatives?  Because Helpjuice comes with its...

Stonly is a robust knowledge base management solution that helps craft interactive guides for employees and customers. It facilitates the onboarding process and also improves the productivity of support agents.  With more organizations moving towards tools that help create interactive content, Stonly has become a popular name in the knowledge management industry.  It helps transform...

ServiceNow is inarguably one of the most popular names in IT Service Management (ITSM).  However, popularity is far from being the only criteria for the usability of a software solution. While ServiceNow has ranked as a top ITSM solution for years, it fails to meet expectations in several areas due to various shortcomings, such as...

Providing instant and accurate information is essential for maintaining customer satisfaction and organizational efficiency. But why? According to Forrester research, 53% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question.  FAQ software helps you with just that by enabling businesses to create comprehensive...

Zoho Wiki is an excellent knowledge base software that has been around for a long time. It offers a variety of features that help you document knowledge and make it easily accessible for employees. Despite being a popular tool, Zoho Wiki comes with its set of shortcomings. For instance, the tool doesn’t offer a built-in...

Help Crunch is, undoubtedly, a feature-rich customer support software that doesn’t cost a fortune.  But let’s also admit the fact that it’s not the right tool for every business.  Regardless of how perfect a tool looks on the surface, there is a bunch of flaws hidden inside that tend to crush the expectations of businesses,...

Atlassian Confluence is undoubtedly one of the leading knowledge management and collaboration tools, having won the trust of millions of businesses. Then, why have businesses started searching for the closest Confluence alternatives?  After interacting with many users, I came to realize that its conventional features and design don’t seem to meet companies’ changing needs. While...

Human memory is incredibly powerful. It dictates our career, life, relationships, and in fact, all our everyday errands.  Corporations are no different. Much like its human counterparts, a company’s entire existence depends on its corporate memory collected over the years.  This memory determines an organization’s culture, productivity, performance, and the money it makes in the...