Recent Articles

How to Create a Training Manual: Steps & Best Practices

Declining employee productivity and increasing turnover rates are two of the major concerns of businesses today.  Creating a training manual is a practical solution that can give you a respite from several workplace-related problems. It helps create a culture of continuous learning by making training resources and business information available for employees right at their...
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How to Reduce Customer Service Emails: Tips & Tricks

Email usage in customer service is still rampant despite the emergence of self-service platforms, live chat, and social media. The influx of technology disrupted the email culture, but only to an extent, as it has not yet been wiped out completely. People take time to embrace and accept the shift, especially those who are extremely...
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What Is a Customer Service Training Manual & How to Create One

Customer service can be challenging. Imagine dealing with customers from diverse backgrounds, being patient with an angry customer, or handling multiple customer chats simultaneously. But guess what? It doesn’t have to be, thanks to customer service training manuals, which provide in-depth guidance, strategies, and techniques to help you and your employees excel in customer service...
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Build Excellent Product Manuals With Online Manual Creator

Imagine This – Your customer is in a problematic situation. He wants to make an urgent call but unfortunately, the mobile phone hangs. Confused on what to do, he opens his laptop and searches online for the product manual of his mobile phone to fix it quickly. By following the guidelines mentioned in the manual,...
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