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What is Call Center Knowledge Base Software?

With our call center knowledge base software, you can create an awesome cloud-based knowledge bank for your support staff. Gather information instantly and provide accurate responses to clients with our contact center knowledge base. This reduces the call hold time as your support staff doesn’t have to run from pillar to post to get information when they need it the most. All they need to do is refer to the call center knowledge base and resolve customer questions instantly.

Access call center knowledge base
Anytime, Anywhere Access

Access our call center knowledge base from any device like mobile, tablet, and laptop.

Highly searchable call center knowledge base
Highly Searchable

Find answers to customer questions instantly with our Google-like search engine.

Reports with call center knowledge base
Insightful Reports

Track knowledge base performance, find successful and failed searches, and keep improving the user experience.

Empower Operators With Quick, Accurate Info

Make information-gathering a breeze for your staff
searchable call center knowledge base 2.20

Create a central call center knowledge base and provide your support staff with accurate and relevant information. Utilize the Google-like search functionality to help operators find information quickly. Auto-complete questions as users start typing in their questions in the search bar. Cross-link help articles and direct operators to pages that have relevant content.

  • tick Knowledgebase tick Google-like search functionality
  • tick Knowledgebase tick Auto-complete questions
  • tick Knowledgebase tick Cross-link relevant articles

Fast-Track Ticket Resolution

Delight customers with quick answers

Create a contact center knowledge base that comprises everything your support staff needs to resolve customer questions. Help operators find information instantly, anytime and from any device including laptops, tablets, and mobiles. Empower operators to address customer concerns and resolve tickets on the go.

  • tick Knowledgebase tick Create a central knowledge base
  • tick Knowledgebase tick Find information using any device
  • tick Knowledgebase tick Resolve questions faster
Ticket Resolution with call center knowledge base

Bring Teams Together to Manage Knowledge

Assign roles, set permissions, and control access
Manage Teams with call center knowledge base 1.04

Leverage our call center knowledge base software to create a common platform where all your teams can contribute knowledge. Assign roles like administrator, editor, contributor, and viewer to specific groups and provide them with role-based permissions. Set rules to hide or display content and save these rule sets to be used across multiple sites. Grant or revoke access to a page or content within a folder easily.

  • tick Knowledgebase tick Build knowledge collaboratively
  • tick Knowledgebase tick Grant or revoke access
  • tick Knowledgebase tick Hide or display content

Get Useful Insights & Improve Performance

Improve your content to serve operators better

Get a clear picture of your knowledge base performance through insightful reports from our call center knowledge management software. Know which articles are performing well and which need revision. View keywords that led to successful searches and those that did not yield results. Find broken links and fix them. Keep improving your knowledge base content with the valuable data provided by our reports.

  • tick Knowledgebase tick Find successful and failed searches
  • tick Knowledgebase tick View popular and poorly rated articles
  • tick Knowledgebase tick Find broken links and fix them
Reporting with call center knowledge base 2.25

ProProfs Knowledge Base – Tailored to Your Industry

ProProfs Knowledge Base software is customizable to suit your industry-specific needs. As a call center firm, use it to create a call center knowledge base for your customer-facing staff and help them resolve questions instantly. Our software comes with robust features and settings that allow you to make your knowledge base searchable, well-organized and compatible with multiple devices.

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Features

  • Simple & Easy access via call center knowledge base
    Simple & Easy

    For all skill levels. No software download or HTML skills needed.

  • anytime access with call center knowledge base
    Anytime, Anywhere Access

    View and access knowledge base on laptops, tablets or smartphones.

  • reduce customer tickets via call center KB
    Reduce Customer Tickets

    Customers instantly find answers on your self-service help site.

  • Highly searchable call center knowledge base
    Highly Searchable

    Find answers instantly with a highly searchable knowledge base.

  • Centralize call center knowledge base
    Centralize Documents

    Centrally access company documents, manuals & more.

  • Reports with call center knowledge base
    Analytics & Reports

    Learn what users are searching. Integrate with Google Analytics.

Create Knowledge Base Get a Demo

ProProfs is a Recognized Leader in Knowledge Management

Digital Best
American Business Award
Rising Star
Knowledge Management Software
Crozdesk Leader
Brandon Hall
Crozdesk Happiest User
Crozdesk Quality Choice
Digital Best
American Business Award
Rising Star
Knowledge Management Software
Crozdesk Leader
Brandon Hall
Crozdesk Happiest User
Crozdesk Quality Choice

Press & Ratings

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wired
forbes
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ProProfs Knowledge Base Software Capeterra Review
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ProProfs Knowledge Base Software GetApp Review
ProProfs Knowledge Base Software SaaSGenius Review

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