Techincal writier, BigBasket
BigBasket is India's leading online grocery store, offering over 40,000 products from 1,000+ brands, making it a one-stop shop for all household needs. With a vast selection ranging from fresh produce to branded foods, BigBasket serves over 10 million customers across 300+ cities, ensuring convenient and timely delivery. Their commitment to making grocery shopping hassle-free is further exemplified by their innovative services like slotted delivery and BBNow, which guarantees delivery within 15-30 minutes in select cities.
At BigBasket, we faced a significant challenge in managing product documentation efficiently. Our previous reliance on Google Docs and MS Word proved inadequate for the professional-grade documentation required for our SaaS products, TMS, and WMS. We needed a solution that could elevate our documentation process and provide a seamless experience for both our internal teams and external clients.
As Nandakumar K N, our Technical Writer, aptly put it: "We were using basic tools like Google Docs and MS Word, but since we are a massive eCommerce portal, we needed something much more professional."
ProProfs Knowledge Base emerged as the ideal solution to address our documentation challenges. The platform offered a range of benefits that streamlined our processes and enhanced our documentation quality:
Nandakumar's positive experience with ProProfs speaks volumes: "ProProfs is very easy to use. Even your user guide helped me write better. The onboarding process was smooth, and the security team assisted with JW tokens."
Implementing ProProfs made our documentation process simple, leading to significant improvements:
Nandakumar summed up the positive impact: "It's a very easy thing. Now, if we update in ProProfs, it's directly visible on the product node, making everything smooth and efficient."
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.
