The ability to quickly search with keywords is like having a personal Google for our team!

Eave Assistants provides virtual administrative support to British property entrepreneurs managing rental property portfolios. Their team of skilled virtual assistants handles administrative tasks, allowing property entrepreneurs to focus on business growth. With a lean team of 15 freelancers and two core employees, Eave Assistants combines operational efficiency with cutting-edge tools to deliver superior service.

Eave Assistants needed an efficient way to manage over 100 essential documents their team relied on daily. The challenges included:

• Accessibility: Ensuring virtual assistants could quickly find specific information without sifting through piles of files.
• Scalability: Managing a growing number of documents as the business expanded.
• Ease of Use: Providing a seamless experience for team members with varying technical expertise.

"Reading 100 documents once is fine, but what happens when you need to remind yourself or look something up quickly?" explained Taran Hughes, co-founder of Eave Assistants.

Eave Assistants adopted ProProfs Knowledge Base to streamline their document management process. Key benefits included:

• Instant Searchability: Team members could search for keywords or phrases to find documents instantly.
• Centralized Storage: Allowed all 100+ documents to be stored in a single, organized location.
• Ease of Use: Provided a user-friendly interface, enabling even non-technical team members to navigate efficiently.

"The ability to just type keywords or a question is a game changer. It’s like having a personal Google for the team," shared Taran Hughes.