ProProfs is a user-friendly and comprehensive solution for our FAQ site

Klippel GmbH is a world-class provider of innovative test and control equipment for electro-acoustical transducers and audio systems. Founded in 1997 by Dr. Wolfgang Klippel, a pioneer in the field of loudspeaker modeling and measurement, the company offers cutting-edge solutions for the development and manufacturing of high-quality audio products that meet or exceed the expectations of end-users. The company’s main products are the KLIPPEL Analyzer System, the KLIPPEL QC System, and the KLIPPEL Controlled Sound Technology. Klippel GmbH also leads the industry with high-level support and education, helping engineers around the globe to optimize audio systems in size, cost, and quality in all applications.

We were searching for a tool to create Frequently Asked Questions to get our support more efficient and let our customers just search for some topics and find their own answers without writing emails to us and also without having the huge time delay. We were searching for a tool for our Frequently Asked Questions, just to get our support more efficient and let our customers just search for some topics and find their own answers without writing emails to us and also without having the huge time delay. We also wanted to have the knowledge base that was hosted on our own site.

We found ProProfs Knowledgebase and we selected their tool to be the best of what we found. We chose ProProfs because of its over 70+ language support, online material, and compatibility with other systems. We also liked the branding and customization options that ProProfs offered, such as custom URLs and white labeling. We also wanted to have the knowledge base hosted on our own site that ProProfs made possible. We liked that ProProfs has a simple and easy editor, a powerful Google-like search, and SEO-ready features.

With ProProfs, we were able to create a comprehensive and updated FAQ site for our end customers. We noticed that ProProfs has functionality and features to ensure that our customers do not feel like they are leaving our website when they access the FAQ system. We appreciate the customer support and functionality growth that ProProfs provided. We also loved the idea that ProProfs has a suggestion box where we can put our ideas and wishes for future development.