Director, Business Analysis
Manhattan Associates is a leading provider of supply chain commerce solutions, with over $1.3 billion in annual revenue and a global footprint spanning more than 100 countries. They offer a comprehensive suite of cloud-native solutions, including transportation management systems (TMS), warehouse management systems (WMS), and supply chain planning, that help businesses of all sizes optimize their operations and drive growth.
Manhattan Associates faced significant challenges managing documentation across three product suites—omnichannel, supply chain execution, and supply chain planning. The reliance on manual build cycles caused delays and inefficiencies, making it difficult to provide timely updates for both internal teams and customers.
"Our current solution is not WYSIWYG, it's not instant publication. There has to be a build and it has to get pulled into our code base." - Gavin Lindsay, Director, Business Analysis, Manhattan Associates
Manhattan Associates turned to ProProfs Knowledge Base to solve these inefficiencies, implementing a more agile and streamlined documentation process. ProProfs provided a flexible, real-time publishing platform that allowed the team to make instant updates without the need for lengthy build cycles.
"I can make a change and publish it immediately, without going through a build cycle." - Gavin Lindsay
With ProProfs, Manhattan Associates significantly improved the speed and efficiency of their documentation processes, leading to greater operational agility and cost savings.
"I can now quickly identify what people are searching for, and we can fill those gaps immediately." - Gavin Lindsay
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.
