Reduced the number of support calls and tickets that our team receives

OpenCart is a powerful open-source online store management program that can manage multiple online stores seamlessly. We provide a fully-mobile admin area, sales reports, marketing tools, order, and customer management to help you manage your online store with ease. With out-of-the-box features and 14000 additional extensions available for download, our program supports over 342 000 ecommerce entrepreneurs globally.

Prior to ProProfs, we used Atlassian Confluence to manage our user manuals. We found Confluence too clunky and slow. It took up a lot of server resources, and it could not handle even small traffic loads on a standard server. In addition to performance issues, it was complicated to use, and users took time to understand it. Although comprehensive and well documented, it was just not the right solution for our needs. We needed a tool that was easy to use and robust to handle our traffic.

ProProfs was one of the many potential solutions we reviewed. We selected ProProfs for several key reasons. Since it is a managed solution, we did not have to worry about managing servers or traffic bottlenecks. With over 2,000,000 monthly visitors, we previously struggled to make our manuals available 24x7. Thankfully, ProProfs provided us the peace of mind, and our customers can now access the product manuals anytime they want. We also liked how quickly the ProProfs support team responded to our questions. If there were any issues, we knew that ProProfs’ support team would quickly resolve the issue.

ProProfs Knowledge Base has given our users a single location for accessing user guides where they can quickly and easily find information. Using ProProfs KB significantly reduced the number of support calls and tickets that our support team used to receive, giving them more time to focus on improving other business areas. It also helped us to improve our customer service and product adoption.