- www.unleashedsoftware.com
- Palo Alto, California, USA
Since 2009, Unleashed has been providing top-notch inventory management solutions across industries such as manufacturing, retail, distribution, and more. Our software helps in achieving complete clarity of products across suppliers, production, inventory, and customers. We provide a powerful platform that manages inventory in real-time and delivers dynamic inventory intelligence to help you make smart decisions. Our customer base is spread across 80 countries and comprises clients from enterprise-level corporations to startups.
We were looking for a replacement for our help center and wanted a cloud-based solution for our products. Prior to ProProfs, we managed our documentation using Author-It!, which at times did not perform adequately. On top of that, the complexity of the tool hindered the writing process. We wanted to be able to quickly write and publish content without having to deal with complexities. All we needed was an easy-to-use solution that could be managed by one person without relying heavily on our design and development team.
ProProfs Knowledge Base came as a natural fit. The simplicity of the tool enabled us to concentrate on what is most important to our customers – the content.
Our customers wanted a help center that had an excellent search feature, and with ProProfs KB, we are now able to provide a seamless search experience to customers. Besides being easy-to-use, the tool’s storage capacity is tremendous, as we can store a lot of information easily in the help center. We could also customize our help center with our site’s branding and styles without requiring developer support.
Our customers loved the Google-like search results. It made it easy for them to search and locate information quickly. Customers can also save any page in the help center as a PDF and refer to it later. Our support agents liked ProProfs-Zendesk integration. Now, they can search for content quickly and apply it to a ticket without opening another browser window.
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.
