About

VisionRT is a leader in motion management for radiation therapy. They specialize in innovative optical surface tracking systems, enhancing the precision and safety of cancer treatments. With a commitment to improving patient outcomes, VisionRT's cutting-edge technology is used globally in over 3,000 systems, making significant strides in the medical field. Their solutions help streamline workflows, reduce treatment times, and ensure patient comfort and accuracy during radiation therapy. VisionRT's dedication to advancing healthcare through technology positions them at the forefront of medical innovation.

Problem

VisionRT faced the challenge of efficiently managing and disseminating vast amounts of documentation and technical information for their globally installed high-end medical equipment. Traditional methods required significant resources, including time-consuming in-person sessions and complex document management.."

Michel Gehler, Director of IT at VisionRT, emphasized the need for a flexible and accessible documentation solution: "We needed a system that would allow our engineers and customers to access the right information based on their profiles, without the need for constant travel or in-person training."

Solution

To address this challenge, VisionRT implemented ProProfs Knowledge Base to streamline their documentation and information management. The benefits included:

  • Centralized Documentation: ProProfs allowed VisionRT to consolidate all technical information and documentation into a single, easily accessible platform.
  • Custom Access: The ability to control access based on user profiles ensured that engineers and customers could access the relevant information they needed.
  • Cost Efficiency: The platform's competitive pricing and ability to reduce the need for in-person training resulted in significant cost savings.
  • Unified Platform: The combination of knowledge base and LMS on a single platform further enhanced the efficiency of their training and documentation processes.

Michel noted, "The integration of both the knowledge base and LMS on one platform was crucial. ProProfs made it easy to manage and distribute our technical information efficiently."

Result

The implementation of ProProfs Knowledge Base transformed VisionRT's documentation and training approach, leading to substantial improvements:

  • Improved Information Accessibility: Engineers and customers could quickly and easily access the technical information they needed, reducing downtime and improving system usage.
  • Cost Savings: VisionRT reduced the need for travel and in-person training, saving considerable resources.
  • Enhanced Efficiency: The streamlined management of documentation and training materials resulted in better support for their 3,000 installed systems worldwide.
  • Positive Feedback: Both internal teams and customers appreciated the ease of access and comprehensive information available through ProProfs.

Michel shared, "We are selling more and dealing with more. We now have about 3,000 systems installed worldwide."

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