How to Use Knowledge Base Platform API

Integrate ProProfs knowledge base with your favorite tools with ease

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Access knowledge base via API
Automate content import with API
Organize knowledge base folders via API
Manage knowledge base users via API
Integrate ProProfs Knowledge Base with APIs

Get Started Free

No credit card required.

Get a Demo

Access Knowledge Base via API

Retrieve, update, and manage knowledge base content programmatically, without logging into the platform. For example, use the API to fetch and display support articles directly within a customer portal or helpdesk tool, providing users instant access to solutions without leaving the platform.

Fetch and display articles in real-time
Automate content updates and revisions
Integrate knowledge base content across platforms effortlessly

Automate Content Import with API

Streamline large-scale data import with API endpoints for quick setup of documents and FAQs. For example, use the API to import existing content, such as FAQs and documents, into the ProProfs Knowledge Base, ensuring seamless synchronization with minimal effort.

Bulk import FAQs & documents efficiently
Instantly push content updates across endpoints
Ensure data consistency across your knowledge base

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Organize Knowledge Base Folders via API

Structure folders and subfolders dynamically using API calls for enhanced content organization. For example, use the API to create and arrange folders in your knowledge base as your content grows, ensuring everything stays organized and easy to find.

Effortlessly create and organize folders
Make real-time adjustments via endpoints
Easily scale folder structures with flexible API

Manage Users via API

Simplify user control and permissions with API-driven management. For example, use the API to automate onboarding by adding new employees and assigning them role-based access to specific knowledge base content, ensuring seamless and secure user management.

Automate user creation and role management
Control permissions programmatically
Dynamic, secure access control

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Integrate Knowledge Base with APIs

Connect your Knowledge Base with existing systems for seamless data exchange. For example, use the API to integrate your knowledge base with your CRM system, enabling support agents to access and share articles directly within customer tickets for faster issue resolution.