How to Analyze Your Knowledge Base Performance with Reports

Measure & improve your knowledge base content with AI reports

Get Started Free

No credit card required.

Get a Demo

Track & analyze content performance
Conduct a comprehensive content audit
Get actionable improvement suggestions
Evaluate & monitor authors’ performance
Enable Google Analytics for deeper insights

Get Started Free

No credit card required.

Get a Demo

How to Access Your Knowledge Base Reports

Gain valuable insights into content performance, user activity, and search trends.

Step 1:
Go to the Reports tab on your dashboard.
Step 2:
Select Summary for a quick overview of key metrics.
Step 3:
Explore detailed data on content performance, broken links, user reports, and improvement suggestions.
Step 4:
Analyze the results and export reports for in-depth review.

Get Started Free Get a Demo

How to Analyze Your Content Performance

Track articles created, modified, total views, failed searches & more

Track article views

View a graphical summary of articles viewed by users to tailor your knowledge base strategy.

Identify most-read articles

Track total reads per article to understand audience preferences. Sort by name or views.

Analyze search frequency

See detailed reports on how often users search the knowledge base to identify knowledge gaps.

Analyze search keywords

See detailed reports on user search keywords to ensure easy access to relevant information.

Track failed searches

View a graphical report of failed searches to identify unmet needs.

Track article views

View a graphical summary of articles viewed by users to tailor your knowledge base strategy.
Identify most-read articles

Track total reads per article to understand audience preferences. Sort by name or views.
Analyze search frequency

See detailed reports on how often users search the knowledge base to identify knowledge gaps.
Analyze search keywords

See detailed reports on user search keywords to ensure easy access to relevant information.
Track failed searches

View a graphical report of failed searches to identify unmet needs.

How to Conduct a Comprehensive Content Audit

Track your top articles & how your content performs

Track Article Creation

Get a graphical summary of newly created articles to keep your help site updated.

View Recently Created Articles

Monitor new articles, authors, and status to ensure quality and alignment.

Monitor Article Modifications

Track article edits, authors, and timestamps to monitor team contributions.

Track File Downloads

View file download reports, including user details, to tailor content.

Track Expiring Pages

Identify pages set to expire within 30 days to ensure timely updates or revisions.

Get Started Free Get a Demo

How to Capture Suggestions for Improvement

See which articles users love & which need improvement

Track user feedback

Monitor user feedback on articles to assess content effectiveness and highlight improvement areas.

Identify poorly rated articles

Track poorly rated articles and prioritize updates based on downvotes and read counts.

Track popular articles

Monitor which articles receive the most upvotes, downvotes, and reads to replicate successful content.

Identify broken links

Track and fix inactive links to improve the user experience across your knowledge base.

Track user feedback

Monitor user feedback on articles to assess content effectiveness and highlight improvement areas.
Identify poorly rated articles

Track poorly rated articles and prioritize updates based on downvotes and read counts.
Track popular articles

Monitor which articles receive the most upvotes, downvotes, and reads to replicate successful content.
Identify broken links

Track and fix inactive links to improve the user experience across your knowledge base.

How to Evaluate Author Performance

Track author contributions and manage your knowledge base team effectively

Track top contributors

Monitor article contributions by author, including upvotes, downvotes, reads, and word count.
Monitor login activity

Track author login times and inactivity to ensure content remains updated.
Track who viewed articles

See which users view the most articles and identify their interests by viewing details.
View groups & users

Track groups and user lists with details like roles and email addresses for effective information sharing.

Track top contributors

Monitor article contributions by author, including upvotes, downvotes, reads, and word count.

Monitor login activity

Track author login times and inactivity to ensure content remains updated.

Track who viewed articles

See which users view the most articles and identify their interests by viewing details.

View groups & users

Track groups and user lists with details like roles and email addresses for effective information sharing.

Get Started Free Get a Demo

How to Capture Insights with Google Analytics

Gain insights into your knowledge base performance with detailed usage & author data

Track page views & session time
Monitor detailed reports on page views and session durations to evaluate user engagement.
Understand your audience
Collect demographic data like location, language, and device type to tailor content for specific users.
Analyze bounce rates
Review bounce rates to identify areas where users struggle to find information.
Gain actionable insights
Leverage data to optimize user experience and content engagement with real-time insights.