Internal Knowledge Base Software

Add all company policies, such as HR, IT, privacy, and emergency procedures. This will give employees a clear understanding of company rules and regulations, promoting consistency in operations.

Add detailed onboarding documentation that helps new hires understand their roles, responsibilities, company culture, and critical processes. This should also include resources that answer common new employee questions.

Add training materials for different roles within the company, like step-by-step guides, instructional videos, and FAQs for internal systems and tools. This ensures employees have the resources to develop their skills continuously.

Add specific operational procedures for different departments, like sales protocols, customer service guidelines, technical support processes, and product development timelines. Documenting this information helps maintain quality and efficiency in daily operations.

Add comprehensive documentation for using internal technologies, like troubleshooting guides, user manuals for software and hardware, and IT emergency contacts. This helps reduce downtime and improve IT issue resolution speed.

Detail the health and safety protocols to ensure workplace safety. Add information on compliance with local safety regulations, emergency contacts, and procedures for reporting safety concerns.

Include templates and best practices for project management, like project plans, status reports, and closure documents. This helps to standardize project management approaches across the organization.

Include an extensive directory of employee contacts, departmental emails, and important phone numbers. Documenting this enables better communication and collaboration within the company.

Product manufacturing or software companies should include detailed product specifications, version histories, and update logs.

Write an FAQ section that answers common employee inquiries. This can reduce repetitive questions to HR and other departments.