Create a user-friendly customer help center with ready-to-use, customizable templates. Get a pre-designed structure and layout to quickly populate your help center with essential information, FAQs, and troubleshooting guides. Delight your customers while also cutting down on support costs with online customer help centers.
Explore the advanced home page builder with drag-and-drop functionality to manage various elements of your landing page.
CreateA well-designed help center template with all the important components provides the foundation for a user-friendly and effective self-service support platform.
A prominent search feature for your users to easily find answers.
Grouped topics like FAQs, guides, troubleshooting, and product documentation.
A list of common questions with clear, concise answers.
Step-by-step tutorials or how-tos explaining your product or services.
Links to customer support, live chat, or forms for users to connect with you.
An option for users to rate your help articles and provide feedback.
Templates for a help center provide a pre-designed structure, including essential sections like FAQs, guides, and troubleshooting. This makes adding and organizing your content easy.
Your users can access information and resolve issues anytime, anywhere.
Common questions are answered in the help center, reducing the number of support tickets and inquiries.
A well-structured help center allows users to find answers quickly, increasing delight.
Users can solve problems independently, allowing your agents to focus on more pressing issues.
A centralized knowledge base ensures users receive uniform, accurate answers to their queries.
Reducing the reliance on live support agents lowers overall customer service costs.
Here's a step-by-step guide to help you create a valuable resource that enhances customer satisfaction and drives business success.
Choose from a variety of pre-designed templates to match your brand and content needs.
Import your existing help articles, FAQs, and documentation to jumpstart content creation.
Add your logo, colors, and fonts to create a consistent brand experience.
Review your help center, collaborate to edit if needed, and make it live for your users.
Whether you're creating a searchable knowledge base or guide, you can give your help center a custom look using the centralized customization features. You can customize any design element—fonts, colors, logo—for single or multiple knowledge bases. Watch our video guide for steps.
Selecting the right help center template can streamline your content creation process and ensure your articles are effective.
Define your help center's goal and target audience, then choose a template that fits their needs.
Consider the content you'll create—FAQs, guides, tutorials, or a mix. Choose a template that best fits your content needs.
Evaluate the template's structure. Ensure it offers a clear flow with sections for headings, subheadings, visuals, and other key elements.
Assess the template's customization flexibility. Check if you can easily add branding, adjust fonts and colors, or include interactive elements.
Select a template that is user-friendly and intuitive, allowing you to create and edit content efficiently.
Ensure the template supports necessary integrations to connect your help center with other tools or platforms.
Choose a template that's responsive and accessible on all devices and browsers for a seamless user experience.
Choose a template optimized for search engines, with features like customizable meta descriptions and clean URLs.
