ProProfs Editorial Team, Author at Knowledgebase Blog

Articles by ProProfs Editorial Team

Last modified: October 23, 2024

How to Create Technical Specification Document + Types & Examples

Technical specification document is an essential component in the lifecycle of any engineering, software development, or manufacturing project. It serves as a detailed guide that outlines the essential technical requirements and standards that a product, system, or project must meet. In this blog, we will discuss what technical specification document is and how you can...

Last modified: October 23, 2024

How to Create Sales Documentation: Types, Best Practices & Examples

In the sales world, the ability to quickly harness and communicate critical information can be the difference between closing a deal and missing an opportunity. This is where sales documentation can help. According to a Forrester report, 97% of organizations had minimal digital document processes, leading to inconsistent messaging across sales teams and the loss...

Last modified: October 23, 2024

Top 20 Best Paid + Free Software Documentation Tools in 2024

Why are free software documentation tools so popular? They help reduce the learning curve associated with new or complex projects, ensure consistency across multiple team inputs, and maintain up-to-date support material within a budget. Effective software documentation is more than just a helpful guide—it’s an essential component that ensures projects run smoothly and are accessible...

Last modified: October 23, 2024

How to Write Effective Knowledge Base Articles [Includes Examples & Templates]

In today’s AI-driven digital world, getting quick answers is the least customers expect, and a knowledge base article can help with just that. According to research by LLC Buddy, over 60% of US customers prefer automated self-service for straightforward customer service tasks, such as using a website or smartphone app. Knowledge base articles usually include...

Last modified: October 23, 2024

Top 10 Paid + Free Employee Onboarding Software & Tools in 2024

Employee onboarding software has revolutionized the onboarding process by ensuring new hires have a seamless and engaging introduction to their new roles, reducing the burden on HR teams. By providing structured workflows, automated task management, and centralized access to resources, onboarding software solves common onboarding challenges, ensuring new employees are well-prepared and integrated into...

Last modified: October 23, 2024

10 Best Knowledge Sharing Platforms for 2024

Knowledge sharing platforms are indispensable for organizations seeking to enhance collaboration, streamline information management, and foster continuous learning. Deloitte has found that companies with effective knowledge sharing programs had a 34% higher productivity rate than those without such programs. Over the years, I’ve seen knowledge sharing tools help organizations unlock the full potential of their...

Last modified: November 11, 2024

How to Create a Knowledge Base in 8 Easy Steps

Customer support is complex as today’s customers are demanding, empowered, and impatient, so businesses are rethinking their existing strategies. The best effort you can put in is to create a knowledge base that can serve as a viable solution to give 24×7 self-help support to your customers. “By creating a knowledge base that effectively informs...

Last modified: October 23, 2024

What Is Network Documentation? Benefits, Best Practices & Templates

Irrespective of the size of your business, you need a strong network infrastructure to function smoothly, and network documentation helps you with just that. It enables a detailed map of the network’s architecture, encompassing hardware, software, configurations, and connections, which is crucial for effective network management, troubleshooting, and optimization. In this blog, we will discuss...

Last modified: October 24, 2024

Top 15 Help Authoring Tools & Software in 2024

Came here searching for the best help authoring tools? You are in the right place. I often notice that modern customers are speed demons. They look for intelligently designed self-service platforms that provide help with just a few clicks and swipes. What if you don’t meet their expectations? Your hard-earned customers might turn to your...